Frequently Asked Questions
Q. - What methods of payment do you accept?
A. - We accept VISA, MASTERCARD, and PAYPAL. The choice is available to you in the final phase of the checkout procedure. Also, if you look at the top of your browser during checkout, you will see a PADLOCK. This indicates that our SECURITY CERTIFICATE is in place.
Q - Are you an authorized distributor for the products that you sell?
A - Yes, and no. We are authorized distributors for Pompco, Armada, Rain Pro - HIT Products Corporation, Oetiker, Dawn, IPE, and many more. We are NOT authorized distributors for Rain Bird, Hunter, Weathermatic, or Toro. We buy and resell their products. We are also Non-Stocking authorized distributors for some companies.
Q - Do you honor warranties?
A - We will assist you with your warranty needs on products that we sell. The manufacturer always has the authority on all warranty claims, whether we are Authorized Distributors or not. We do not offer or imply to offer any warranty outside of whatever the factory offers.
Q - What do I do when I have a product that needs warranty repair?
A - Contact us at the email address at the top of the page. Tell us about the item, when you purchased it, and what trouble you are having with it. We will let you know what actions to take. DO NOT sent anything back to us without written authorization, as we will not accept it.
Again, Re Warranties: If you have an item that fails, and has a manufacturers warranty, contact us for an authorization number. At that time you must pay for shipping the item to us. Any and all warranties are from the manufacturer, not us! Yardboss offers no warranties, written, vocalized, or implied, or even imagined. The manufacturer must inspect the item and decide if they are or are not going to coverany repairs or replacement on their product. It is totally out of our control. If they decide to cover the item, we will contact you and request your payment of shipping and handling. We will aso notify you if the manufacturer refuses to warrant the item. At that time you can decide if you want the item returned to you. If so you will have ten (10) working days to send us the shipping charges.This fee must be paid within ten (10) working days of notification. After that time, the item is shelved. If after thirty (30) days, of notification we have received no payment for shipping, it is deemed that you have abandoned the product, and it will be disposed of at that time.
Q - How do I return an item?
A - (1) If it was purchased from us, (2) Within the last 30 days, (3) It is in the original packaging, (4) has not been installed or used, (5) IS NOT Electrical or Electronic (There are no returns on electrical or electronic items, or bulbs - NO EXCEPTIONS) (6) It is in the same condition that it came off the shelf in ------ Contact us at the e-mail address at the top of the page. We will instruct you as to what actions to take.
Q - What about shortages?
A - Regarding problems with your order - If your order was shorted, we shipped the wrong item, or an item is broken or damaged upon receipt, you MUST notify us within ten (10) business days of receiving your order. Failure to do so may jeopardise any claim that you may have had.
Q - Will I receive a refund?
A - If your return meets the criteria above, and the product is returned within 10 business of when we issue a return authorization, we will issue a refund as herein described: If we shipped the wrong item, we will issue a total refund for that item and shipping. If you ordered the wrong item, or just do not want it, there is a 25% restocking charge and we do not pay or refund for ANY shipping. (We suggest that you send any authorized return with a delivery confirmation at the very least, and insurance at your choice. We will not be responsible for any damages or lost returns).
Once again:
We DO NOT ACCEPT GOODS WITHOUT A RETURN AUTHORIZATION NUMBER (RAN). We will refuse acceptance. To get authorization, email us with the order number, the date of purchase, your name, phone number, good time to call, and describe the problem. We will correspond with you and try to clear the problem.
Once we issue a Return Authorization Number (RAN), We must receive the item with in ten (10) working days. You are responsible for the shipping to return the item. Any goods returned to us should have a tracking number provided by the carrier. If an item is lost because of failure to obtain a tracking number, we will accept no responsibility.
Q - Why is your policy so rigid?
A - I know that a lot of that sounds tough, and let me say that it was meant to be. We are not going to be hard to get along with. But, we must provide some guidelines to keep things civil. There are those who would take advantage of us, AND HAVE. Contact us with your problems. We don't think that you will go away mad. AND we don't want you to go away at all!!! We want you to buy your sprinklers from us.